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دوشنبه 1 مرداد 1397  07:00 ب.ظ
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Peter Wheatcroft: World Class IT Service Delivery

World Class IT Service Delivery



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Author: Peter Wheatcroft
Number of Pages: 192 pages
Published Date: 01 Apr 2007
Publisher: BCS Learning & Development Limited
Publication Country: Swindon, United Kingdom
Language: English
ISBN: 9781902505824
Download Link: Click Here
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"World Class IT Service Delivery" is a distillation of best practices in IT service delivery. It demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this brings. The book is for IT managers, executives and consultants needing to raise their service standards or contemplating offshoring their IT. It supports the ISEB service management certificate and is of core interest to those taking IT service management courses.


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